My Order
Shipping
Product Care & Details
Returns & Exchanges
My Order
Can I update my order?

If you wish to change your order, please contact me.

For any extra items you’d like adding, I can provide you a code for Free Shipping.
Can I cancel my order?

If the order has not been dispatched, it can be fully refunded. Please email with your order number and I will take care of it.

Can I update my order?

If you wish to change your order, please contact me.

For any extra items you’d like adding, I can provide you a code for Free Shipping.
Can I cancel my order?

If the order has not been dispatched, it can be fully refunded. Please email with your order number and I will take care of it.

How much is shipping?
  • UK Orders over £15 will qualify for free shipping
  • All other UK orders will be charged £1 for shipping
  • US shipping, tracked and signed for, is £11
How long will my order take to arrive?

Once you place your order, it will take 1-3 business days to be fulfilled. After this it will usually take around 2-4 days with Royal Mail 2nd Class shipping, however it can be up to 10 days during busier periods.

 

Please note that weekends and bank holidays do not count as business days.

How is my package shipped?

All orders are packaged in tissue paper, and depending on the size they will come in an envelope, small mailer, or a box inside a larger mailer.

Where do you ship to?

Orders through the website are only shipped within the UK and the US, however some other countries can shop through my Etsy- Izzy’s Crafted Designs.

Can I track my order?

All UK orders are sent 2nd Class through Royal Mail, unless you choose the tracking upgrade at the checkout, you will not be able to track it.

 

All US orders are sent tracked and signed for.

Can I alter my shipping address?

If your order has not been dispatched, please email me with your order number, name and new address, and this change can be made for you.

What is the size of each product?
Each listing includes the dimensions specifically for that product.
How are the products made?

All the items are handmade, from start to finish, by me. Each one is made with lots of love and care.

Can I wash my products?

All items are hand wash only, and should then be laid out flat to dry. Do not tumble dry.

Something I want is sold out - when will it be back?

Restocks vary as they are dependent on the availability of each fabric. To keep update with restocks and shop updates make sure to follow my Instagram and sign up to the mailing list.

My item doesn't look exactly like the pictures.

Whilst all attempts have been made to photograph the true colours of the items, colours may vary slightly due to lighting and different computer screens. As every product is handmade to order, there may also be some minor discrepencies between products.

I don't like my item, can I return it?

Unfortunately I am unable to accept returns, however I offer a 14 day exchange policy on all items. You will need to send the item back, in its original condition, and choose a replacement of the same value. This is only valid on full price items.

Please email with your order number, with the subject ‘Exchange’ and the reason for the exchange.

Please get proof of postage when sending your exchange.

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